Terms & conditions
(1)Acceptance of Conditions: Ordering with us constitutes your acceptance of these terms and conditions which take effect at the time you first access the site or phone us. If you do not accept these terms and conditions you must not place an order via the internet or over the phone. You can only access our full menu and order from us from this website and therefore all orders are subject to these conditions.
(2) Cancellation: Once your order has been placed, we set about cooking straight away. That means should you wish to cancel your order, please call within 5 minutes of placing the original order to receive a full refund. Please call us when requesting a cancellation. As per the Distance Selling Regulation (Regulation 13) your order is perishable and a cooling-off period for cancellation, unfortunately, does not apply.
(3) Allergies: We cannot guarantee that any of our foods are free from nuts or nut derivatives. We cannot guarantee that our food will be free from any other ingredients that may cause allergies or allergic reactions. We cook all dishes from scratch; therefore, a large number of ingredients are present in our kitchen.
(4) Order Confirmation: We reserve the right to cancel your order if we are unable to establish contact with you by phone or email after you have placed an order. This is to protect ourselves against fraudulent and hoax orders. In some circumstances (for example exceptionally large orders) we may insist on a deposit to be paid in advance before confirming your order. If you order online or over the phone, the total price will be confirmed to you before the order is completed.
(5) Please ring via telephone if in any doubt. Phone: 01525621152
(6) Website Photos/Pictures: Food photographs on this site do not represent how your dishes will be delivered to you. In some cases, there will be differences between the photos displayed and the ingredients in the dishes delivered to you. Where ingredients are not available or are out of stock our chefs will decide on suitable replacements to be used (for example red pepper substituted for green pepper). If you are unsure of the ingredients/content/packaging of any dish then please call and discuss this with our staff before ordering. All photographs are serving suggestions or simply represent generic raw ingredients.
(7) Food Description & Ingrediency : All dish descriptions on the website represent and describe the item in question. Where ingredients are not available or are out of stock our chefs will decide on suitable replacements to be used (for example red pepper substituted for green pepper). "Home-made" means created and cooked entirely from scratch by us. "Fresh" means not frozen or tinned. "(v)" Indicates a dish without meat or fish. If food colouring is used, we use it in line with "Food Additives (England) Regulations 2009".
(8) Portion Sizes: We generally use standard 500ml takeaway containers for all dishes. We reserve the right to use another packaging; however, portion sizes will be equivalent. Please note some dishes may settle during delivery.
(9) Contract: You are entering into a contract with us for collection of your order.
(10) Liability: We will not be liable for any claims, losses, including but not limited to direct, indirect, special, economic, and consequential loss or damage (including but not limited to loss of profits, loss of revenue or loss of goodwill), whether in contract, negligence or other tortuous action arising out of or regarding the use of this site and material provided to you by email or other communication methods.
(11) Complaints / Requests: We will endeavour to handle all complaints for you ASAP. Please address any complaints or requests to the contact details contained on this website.
(12) Viruses: We do not warrant that this site is free of viruses or bugs or that this site is compatible with all computer systems and browsers.
(13) Cookies: This site uses session cookies to track your progress through the checkout process and hold your shopping cart contents. By using this site you consent to this cookie being placed on your computer and acknowledge that the site would otherwise not function accordingly.
(14) Note: A small deposit will be required for tables, especially on weekends and large parties due to a trend of no show late notices. *Non-refundable deposit terms and conditions apply *Diners must inform us of any changes prior *24 hours notice Any changes in timing No decrease in the number of diner coming to the party.
*Prices may change without prior notification.